At Westlake Executive Shuttle Service, we take pride in delivering a clean, comfortable, and luxury transportation experience for every client. To maintain the quality and condition of our fleet, the following pet, cleaning, and vehicle care policies apply to all bookings.
Refundable Vehicle Care Deposit
All bookings include a refundable $50 Vehicle Care Deposit, which is added to the booking total during checkout.
Deposits are refunded after a post-service vehicle inspection has been completed. Additional cleaning, damage, or remediation costs may be deducted from the deposit if the vehicle requires excessive cleaning or repairs beyond normal use.
Examples may include, but are not limited to:
- Excessive trash or spills
- Smoke or vaping odors
- Pet hair or strong pet odors
- Mud, sand, or bodily fluids
- Damage to upholstery, flooring, trim, or interior components
If cleaning or repair costs exceed the refundable deposit amount, Westlake Executive Shuttle Service reserves the right to assess additional charges as necessary.
Pet Policy
We understand that pets are part of the family, and we aim to accommodate them whenever possible.
Advance Notice Required
All pets must be disclosed at the time of booking so we can assign the most appropriate vehicle and prepare accordingly.
Proper Restraint
For the safety of all passengers and protection of the vehicle interior, pets should be safely secured during transport whenever possible, preferably in a carrier or approved restraint system.
Vehicle Recommendations
For larger pets, we strongly recommend reserving an SUV for maximum comfort and adequate space.
Cleaning Responsibility
While we do not charge a standard pet fee, excessive shedding, strong odors, stains, or damage caused by pets may result in additional cleaning or repair charges.
Service Animals
Certified service animals are always welcome and are not subject to pet restrictions. However, any damage or excessive cleaning required after transport may still result in applicable charges.
Cleaning & Damage Fees
To maintain the premium condition of our vehicles, additional charges may apply if extra cleaning or repairs are required following your trip.
General Cleaning
Excessive mess, food waste, spills, or trash may result in cleaning fees starting at $50 and up.
Biohazard / Vomiting
Incidents involving bodily fluids or sickness require specialized sanitation and may incur fees ranging from $200 to $375 or more depending on severity.
Smoking & Vaping
Smoking or vaping inside any vehicle is strictly prohibited. Violations may result in cleaning and deodorizing fees starting at $100 to $250 or higher.
Interior Damage
Damage to upholstery, carpets, trim, leather seating, or interior components — including burns, rips, scratches, or stains — may result in repair charges starting at $300 and up depending on severity.
Broken or Missing Items
Damaged or missing onboard amenities, chargers, accessories, or other provided items may incur replacement charges ranging from $25 to $50 per item or more depending on value.
Vehicle Downtime
If a vehicle must be removed from service for cleaning or repairs, additional operational downtime fees may apply.
Additional Guidelines
Food & Beverage
Food consumption may be restricted in certain vehicles. Unauthorized food or beverages may result in cleaning charges.
Discretionary Charges
All cleaning and damage-related charges are assessed at the sole discretion of Westlake Executive Shuttle Service based on the condition of the vehicle following service.
Client Responsibility
The booking party assumes full responsibility for any damage, excessive cleaning, or policy violations caused by passengers during the reservation.
Commitment to Quality
Our goal is to provide every client with a premium, reliable, and professional transportation experience. These policies help us maintain the cleanliness, presentation, and overall quality of our fleet so every ride meets the high standards our clients expect.