To ensure a smooth, professional, and reliable experience, the following policies apply to all reservations and transportation services.
1. Reservations & Booking
All rides must be scheduled in advance through our website, phone, or approved booking channels.
A valid payment method is required to secure every reservation.
Clients are responsible for providing accurate booking details, including pickup and drop-off locations, contact information, passenger count, and luggage requirements.
Any special accommodations, including child seats or additional luggage space, must be requested at the time of booking.
2. Pricing & Billing
Rates are determined based on vehicle selection, service type, duration, distance, and scheduling requirements.
Additional charges may apply, including but not limited to:
• Tolls
• Parking fees
• Airport-related fees
• Additional wait time
• Gratuity (if not already included)
Long-distance and out-of-town transportation may be subject to custom pricing.
All final charges will be processed using the payment method on file unless alternative arrangements have been approved in advance.d using the payment method on file unless prior arrangements have been made.
3. Cancellations & No-Shows
Cancellations must be submitted at least 24 hours before the scheduled pickup time.
Late cancellations may result in partial or full charges.
No-shows will be billed the full fare if the passenger cannot be reached or fails to appear within the designated grace period.
Airport pickups include complimentary wait time based on flight type and airport conditions.
4. Waiting Time
All scheduled pickups include a complimentary 15-minute grace period.
Additional waiting time beyond the included grace period may result in additional charges.
Drivers will make reasonable efforts to contact the client before departing the pickup location.
5. Chauffeur Standards
Our chauffeurs are professionally trained, licensed, and committed to providing a first-class experience.
Professional standards include:
• Business professional attire
• Punctuality and discretion
• Courteous, respectful service
• Assistance with luggage when needed
We maintain a strict zero-tolerance policy regarding distracted or impaired driving.
6. Vehicle Standards
OOur fleet consists of luxury-class vehicles maintained to the highest standards of comfort, cleanliness, and safety.
Each vehicle is:
• Thoroughly cleaned and inspected before every trip
• Fully insured and routinely maintained
In rare situations, vehicle substitutions may occur due to availability or unforeseen circumstances. Any substitute vehicle will be of equal or greater class whenever possible.
7. Passenger Conduct
For the safety and comfort of all passengers and chauffeurs:
• Smoking, vaping, and illegal substances are strictly prohibited in all vehicles
• Respectful behavior toward chauffeurs is required at all times
• Excessive mess, spills, or damage may result in additional cleaning or repair charges
Service may be refused or terminated if passenger conduct compromises safety or professionalism.
8. Safety & Liability
All passengers are required to wear seatbelts at all times.
We are not responsible for personal belongings left inside vehicles.
Liability for service-related issues is limited to the total cost of the reservation.
We are not liable for delays caused by traffic, weather, road conditions, flight delays, or other circumstances beyond our control.
Commitment to Excellence
Our goal is to provide a dependable, luxury transportation experience with professionalism, reliability, and exceptional customer service on every ride.